Integration fabric
System topology / handoffs / failures
Why this exists
This integration case study shows how Dedolytics can connect the tools an SMB already owns so work stops getting trapped between systems, inboxes, and spreadsheets.
The Challenge
Customer, finance, and ops teams were all touching the same jobs in different systems. That meant duplicate entry, broken handoffs, stale reporting, and no reliable answer to the simple question: which system should the team trust right now?
Key Business Questions
- Which handoffs are breaking between our tools today?
- Where are we re-entering the same information by hand?
- How should records move from one system to the next?
- What health checks do we need so sync issues do not go unnoticed?
The Solution
We framed the integration fabric as the connective layer for a small-business stack. It defines the source of truth, moves records through the right workflow, and surfaces sync issues before they become customer or finance problems.
Source-of-truth map
A clean picture of which system owns which object and which systems consume it next.
Workflow handoffs
Synthetic order, support, and finance handoffs shown as monitored integration lanes.
Sync health
A simple health layer for failures, retries, and stale records.
Action queue
The broken or risky handoffs the operator should resolve first.
Buildable product preview
Systems Map Preview
The integration concept needed more connective drama, so this version centers on sync topology, source-of-truth logic, and failure handling instead of reused chart furniture.
Tools8
Sync health99.2%
Re-entry-83%
Retries3
Retry queue
Failures that need controlled re-entry
Invoice syncRetry
Support tagRetry
Order closeWatch
One system story
Why this feels buildable
The value is the relationship map between tools, plus the rules for what happens when a sync fails or a record needs to be retried.
Technical Frame
Integration layer
The concept models synthetic CRM, finance, support, and delivery events so the stack logic is visible without relying on a live client environment.
Key metrics
- Systems connected
- Sync success rate
- Manual re-entry reduction
- Retry queue size
Workflow output
- Source-of-truth diagram
- Sync monitor
- Exception queue
- Integration roadmap
Delivery mode
Built for SMBs that need their existing tools to work together before they buy more software.
The Result
8Tools connected
99.2%Sync health
-83%Manual re-entry
3Live retries
This is exactly the kind of systems view we need. It makes the stack legible and the next fix obvious.
Anonymous Operations & Finance Lead
4.9/5
One-stop shop energy
Strong connective tissue across CRM, finance, and ops. It makes the offer feel broader than dashboards alone.